REPLACEMENT, RETURN, WARRANTY SERVICES, COMPLAINTS AND DEFECT NOTIFICATIONS
Any complaints relating to defective goods and/or incomplete services, as well as to returns, must only be submitted by the customer directly to DiGiovanna SA and processed there. The existence of such disputes does not release the customer from the obligation to pay the invoice or the full value of the object of dispute. It is the customer’s responsibility to check the goods at the time of delivery. As a general rule, any items returned incomplete, damaged or dirty will not be taken back. Shipping costs in the event of a return of the goods shall be borne by the customer. Hidden defects must be reported in writing immediately after they have been detected. Unless otherwise notified, defective goods must be stored until they are returned and may not be consumed.
QUALITY COMPLAINTS
DiGiovanna SA stores its bottles of spirits in compliance with the laws in force in Switzerland concerning the storage of food and beverages. According to the indications of the Swiss Association for the Liquor Trade, defective bottles will be replaced only in the case of wine of any origin but bottled in Switzerland, and in any case within one year of purchase.
